Enhance Customer satisfaction Experience

 Enhance Customer support Experience Dissertation

SWSI SHORE RESORT

Enhance Customer satisfaction Experience

SITXCCS401

* Give a quality assistance experience to customers

* Proactively react to difficult assistance situation 2. Resolve consumer complaints 5. Develop a customer relationship

1 . Wedding party offer in promoting to wealthy target market for weddings within just close distance to the hotel 2 . 1 ) Three different styles of wedding plans aimed at 3 different value brackets within the target market SWSI Shore Lodge

The 5-Star Luxury Celebration Venue

*****

Essential Wedding Package

$110. 00* every Guest

Package Includes

* 5 Hour Wedding Reception

* ВЅ hour of Bellini's with pre-dinner refreshments

* 2 Course Food – Entrée & Main Course

* Bread & Butter dished up with meals

* 5 Hour Beverage Packag, contains: Beer about Tap, Residence Red, White & Dazzling Wine, Sodas, Tea/Coffee 2. Own Wedding ceremony Cake – Sliced and served on platters

5. Raised Primary Table with Skirting

5. Cake Stand with Skirting

* Keeping of Place Greeting cards & Bomboniere

* Roomy Polished Parquetry Dance Floor

2. Centrepieces – House Candelabra's or Cup Bullet Vases (no flowers) * Holding out Staff

* Room Work with including installation & pack-down

* White Linen tablecloths & Napkins

* Glasses, cutlery & crockery

* Complimentary on-site undercover car parking

* Private bridal party refreshment suite

* Personal Event Planner

* Minimum of 60 guests or surcharges apply

* Prices based on Weddings held in 2013

* Wintertime Wedding promotion, 10% discount in Summer, July & August

SWSI Shore Hotel

The 5-Star Extravagance Event Venue

*****

Magnificent Wedding Bundle

$132. 80* per Guests

Package Involves

* 5 Hour Wedding Reception

* House DISC JOCKEY for a few hours

2. ВЅ hour of Bellinis with pre-dinner drinks

5. 4 Course Meal -- EntrГ©e, Middle Course, Key Course & Desert 5. Bread & Butter offered with food

* five Hour Refreshment Package, involves: Beer about Tap, House Red, White & Gleaming Wine, Carbonated drinks, Tea/Coffee 2. Chair addresses including Sash

* Specialist Master of Ceremonies

* Own Wedding ceremony Cake – sliced and served in platters

2. Raised Main Table with Skirting

* Cake Table with Skirting

* Placement of Place Cards & Bonboniere

* Roomy Polished Parquetry Dance Floor

2. Centrepieces – House Candelabra's or Glass Bullet Vases (no flowers) * Waiting around Staff

* Room Seek the services of including installation & pack-down

* White colored Linen tablecloths & Napkins

* Glassware, cutlery & crockery

2. Complimentary on-site undercover parking

* Exclusive bridal party refreshment suite

5. Personal Celebration Planner

*Minimum of a hundred and twenty guests or perhaps surcharges apply

* Charges based on Wedding events held in 2013

* Winter months Wedding promo, 10% low cost in Summer, July & August

SWSI Banks Hotel

The 5-Star Luxury Event Place

*****

Ultimate Wedding Bundle

$180. 00* per Visitor

Package Comes with

* 6th Hour Wedding ceremony Reception

5. 5 bits House Group for six hours

* ВЅ hour of Bellinis with pre-dinner drinks

* 4 Program Meal -- EntrГ©e, Midsection Course, Main Course & Desert + 2 platters * Bread & Rechausser served with meal

5. 6 Hour Beverage Package, includes: Bottom Shelf Property Spirits, Beer on Faucet, House Reddish colored, White & Sparkling Wine, Soft Drinks, Tea/Coffee * Chair covers which include Sash

2. Professional Master of Events

* 12m Starlight background in dark or white

* Party area, Main Table & Wedding cake Table Truss lighting 2. Chauffeur motivated get-away car

* Wedding night accommodation in CBD

* Marriage Cake – to the value of 500 usd. 00

2. Raised Key Table with Skirting

* Cake Desk with Skirting

* Keeping of Place Playing cards & Bonboniere

* Spacious Polished Parquetry Dance Floor

2. Centrepieces – House Candelabra's or Glass Bullet Urns (no flowers) * Waiting Staff

* Room Hire including installation...

References: Task1 - http://www.miramaregardens.com.au/weddings/wedding-packages

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